“Coming together is a beginning. Keeping together is process. Working together is success.“
What is First Contact 2.0 CIC? First Contact 2.0 is a training and service user engagement service. It is a Community Interest Company (CIC) derived from and responding to the identified needs of individuals and collective to affect social change. Our aim is to at an organisational/institutional level to impact on the negative disadvantage and experience of individuals, families or groups who find access to meaningful engagement a barrier to services. The challenges that differing realities pose from provider to service recipient can cause potential barriers to moving forwards for many. Society’s norms and values can sometimes pose the real problem in hindering progression in peoples’ lives due to poor awareness, knowledge and misunderstanding between stakeholders.
First Contact 2.0 recognises ‘ the fears within ‘ and aims to develop the practice of creating ‘respectfully challenging safe spaces with meaningful purpose . The relational dynamics between vulnerable people requires a particular skillset that we at First Contact 2.0 seek to work with as a primary resource.
FREQUENTLY ASKED QUESTIONS
1.How is First Contact 2.0 company approach to engagement unique ? First Contact 2.0 acknowledges from the outset the very real narratives that govern peoples life experiences and uses that to provide greater awareness, knowledge and understanding to impact change,.
2.What is meant by the term ‘culturally centred approach ’ ? Culturally centred is based on acknowledging the core beliefs ,experiences and practices held by an individual and/or group and working within the context of that lived experience.
3.How will First Contact 2.0 measure outcome of intervention ? – In a qualitative sense we will measure the following: Generalised anxiety PHQ9 /GAD7 and First Contact Qualitative evaluation of engagement
4.Is First Contact 2.0 a therapy service ? No –but we do you therapeutic skills to establish improved pathways between organisations and service users
5.How will First Contact 2.0 sustain long term service user involvement beyond short and medium term participation programmes? –Development of individual and collective support and action plans