SERVICE

Our Vision ..Our Mission… Our Approach

To improve the quality of life for people  living with ‘generalised day to day social  trauma’ as a result of minimal valued engagement.

  

TRAINING PROGRAME

An annual training programme exploring a range of issues both individually and institutionally. Available within social distancing guidelines or as an online digital format.

BESPOKE TRAINING

A specialised bespoke training facility responding to specific settings, specific issues tailored to the objectives of clients. The issue of perspectives, narrative conflict and engagement enhancement within organisations /institutions.

PROGRAMME DELIVERY 

A service delivery facility to directly support and/or deliver aspects of organisation activity. Organisational support to deliver whole programmes or programme strands within the existing framework of a service/company.

First Contact 2.0 can provide facilitators to deliver in-house training sessions for your senior managers and/or staff team at a time and place to suit you. This can be a cost-effective way of accessing training and often has a great team building impact too. Our bespoke training will be delivered by our team of Principal and Associate Facilitators

First Contact 2.0 Principal and Associate Facilitators come from a wide range of experience of frontline, middle and senior management environments. Our experience  includes  Statutory , Third Sector and Private agencies.

First Contact 2.0 Principal and Associate Facilitators come from a wide range of experience of frontline, middle and senior management environments. Our experience  includes  Statutory , Third Sector and Private agencies.

FREQUENTLY ASKED QUESTIONS

1.How is First Contact 2.0 company approach to engagement unique ? First Contact 2.0 acknowledges from the outset the very real narratives that govern peoples life experiences and uses that to provide greater awareness, knowledge and understanding to impact change

2.What is meant by the term  ‘culturally centred approach ’ ? Culturally centred is based on acknowledging  the core beliefs ,experiences and practices held by an individual and/or group and working within the context of that lived experience.

3. How will First Contact 2.0 measure outcome of intervention ? – In a qualitative sense we will measure the following: Generalised anxiety PHQ9 /GAD7  and First Contact Qualitative evaluation of engagement

4.Is First Contact 2.0  a therapy service ? No –but we do you therapeutic skills to establish  improved pathways between organisations and service users

5.How will First Contact 2.0 sustain long term service user involvement beyond short and medium term participation programmes? –Development of individual and collective support and action plans